Return Policy
Return FAQ’s
What is your return policy?
We hope you love what you ordered, but in case you don’t, you can return your purchase if:
- Returns are accepted for any reason
- Product is not the right size
- Product is damaged or defective
- Product is not as described
- You’re unhappy with the product
- See return instructions for details
How long do I have to make a return?
See return instructions for details.
What are my refund options?
Purchases that are returned according to this policy will receive:
- A full refund
- A partial refund
- Store credit or gift card
- A replacement product
- An exchange
When will I receive my refund?
Returns will be processed within 1-2 weeks of the date we receive your returned item.
Return Shipping Instructions
We’re happy to offer pre-paid return labels for quick, convenient return service.
The cost of return shipping will be deducted from your refund.
Return Instructions
RETURN POLICY:
Items may be returned with-in 7 business days of delivery. You must contact SouthRenBeauty at admin@SouthRenBeauty.com for a IRN number. Returns will not be processed without the IRN number.
Returns must be un-opened in their received condition. Opened and/or used items are not returnable.
If an item has been damaged in transit you must send photos of the product, the packaging with the damage visible, and the package showing the shipping label accompanied by a description of the damage to admin@SouthRenBeauty.com You must keep the package as you received it. USPS will require the item be turned into them by the buyer or they will request to physically see the damaged package. You will not receive the replacement for damaged items until you have completed the USPS guidelines. If a damage or loss occurs a replacement will be posted, or a full refund will be issued to the buyers method of payment.
Lost packages are replaced as long as the service provider (USPS, USP, Fedex, Ect) does not show the package has been delivered. Once a package is scanned as delivered by the service provider any loss must be reported to the service provider.
Send returns to Returns:
SouthRenBeauty
195 Cooper Creek Dr Suite 101
Mocksville, NC 27028
By making a purchase from SouthRenBeauty you are agreeing to these policies and conditions.
Thank you for shopping at SouthRen Beauty